THE PRACTICE

 
Associates

Dr. Selby King

M.B., B.S., FRACGP, FACRRM. 

Dr. Brendan Kay

M.B., B.S., Dip Obs, RACOG, FRACGP, FACRRM. 

Dr. Paul Viney

M.B, B. Ch., DRANCOG. 

Dr. Christian Hughes

M.B, B.S. 

Dr. Ken Chuah

M.B, B.S.

Doctors
Dr. W.P.Fung

M.B., B.S, FRACGP, Dip Obst., R.A.C.O.G.

Dr. Vivienne Ramsbottom

M.B., B Ch., BAO, FRACGP, MICGP, DME, DOWH, DCH

Dr. Dion Lanfranco

M.B., B.S.

Dr. Penelope Lanfranco

M.B., B.S.

Dr. Rebecca Schultink

M.B., B.S., DCH

Dr. Stephanie Giddy

M.B., B.S., BSc, JCCA, DCH

Dr. Zulfa Martin

M.B., Ch.B., DCH

Practice Manager

Damien Bishop

Our practice manager oversees the general running of the practice.

Office Staff

We are fortunate to have a number of long standing office members who are well equipped to provide our clients with prompt and efficient attention.

Kerry Smith, Judy Woodhams, Jennifer Tippett, Penelope Steele, Megan Mahney,
Ann Cooper, Jess Ryan, Narelle Smith, Lisa Urquhart and Marli Alderson.

Practice Nurses

Our nurses bring to the clinic both specialist and general nursing skills and
compliment the care provided by our General Practitioners.

Andrea Hughes, Thea Trigg, Jennifer Dennis, Trish Mahony, Carolyn Stevens, Kat Grundy, Jess Fletcher, Sarah Bowman and Sarah Brebner.

 
Appointments:

Every effort is made to accommodate your preferred time and G.P. Emergencies will always be given priority and our reception staff will attempt to contact you if there is any unforeseen delay or your G.P has been called away. Longer consultation times are available, so please ask our receptionists if you have multiple health issues to discuss.

 

An appointment booked is only for that person, if other members of the family need to be seen; further appointments need to be booked.

 

Interpreter services are available if required; please notify reception staff when making appointments, a long consultation will be required.

 
After Hour Consultations:

The practice provides 24hr care for emergencies on a roster system shared between the General Practitioners from this practice. Please ring the normal surgery number as shown on this sheet and information will be given on how to contact the Doctor ‘on call’.

Home Visits:

Home visits are available in urgent cases when your health problems confine you to home.

Telephone Access:

In general, the Doctors will require you to make an appointment to discuss issues with them. G.P’s may be contacted during normal working hours if the matter is urgent, or if he/she has instructed you to call them. Reception staff can take messages and will advise you when it is likely your call will be returned. 

Feedback:

If you have any feedback you would like to provide to the clinic, please email reception@jamiesonmedical.com.au 

Alternatively, we have a form in reception that can be filled out and passed onto our Practice Manager, Damien Bishop.

Fees and Billing Arrangements: 

Fees are payable at time of consultation by cash, cheque, Bankcard, Mastercard or Visa. 

The AMA fee structure forms the basis of our billing policy and is displayed in the reception area. If you have difficulty in paying our fees, please discuss this with us. G.P.s at this practice Bulk Bill pensioners and Health Care Card holders at their discretion. 

Test Results: 

Your Doctor will advise you when they expect to receive your results and you should ring the clinic for this. 

Reminder System: 

Our practice is committed to preventative care. 

Your Doctor will seek your permission to be included on our reminder system. We may issue you with a reminder notice from time to time offering you preventative health services appropriate to your care. 

If you do not wish to be a part of this please advise your Doctor or our Reception staff. 

Management Of Your Personal Health: 

Your medical record is a confidential document. 

It is the policy of this practice to maintain security of your personal health information at all times and to ensure that this information is only accessible to selected members of staff. Please make sure we have your current name, address and contact number. 

 
 
 
Patient Health Information:

All patient information is private and confidentiality of patient information is maintained at all times. Jamieson Medical Clinic adheres to national and state privacy laws - Commonwealth Privacy Amendment (Private Sector) Act 2000 and Victorian Health Records Act 2001.

 

Patients' at this practice have the right to access their personal health information (medical record) under privacy legislation: Commonwealth- Privacy Amendment (Private Sector) Act 2000 from 21 December 2001 and state- Health Records Act 2001 from 1 March 2002.

This practice complies with both laws and the Australian and Health Privacy Principles (APP’s & HPP’s) adopted therein. Both Acts give individuals the right to know what information private sector organisation holds about them, the right to access this information and to also make corrections if they consider data is incorrect.

A notice is posted in our waiting room advising patients and others of the new rights and of our commitment to privacy legislation compliance. An information brochure is also available that provides further details if required.

When our patients request access to their medical record and related personal information held at this practice, we document each request and endeavour to assist patients in granting access where possible and according to the privacy legislation. Exemptions to access will be noted and each patient or legally nominated representative will have their identification checked prior to success being granted.

Release of information is an issue between the patient and the doctor. Information will only be released according to privacy laws and at doctor’s discretion. Requested records are reviewed by the medical practitioner prior to their release and written authorisation is obtained.

 
Patient Electronic Communication Policy:

 

Practice communication policy on sending and receiving electronic communication.

 

Email and SMS

Our patients are given the option of being contacted by electronic means such as via email and/or SMS.

All new and existing patients in the practice will be given a practice information sheet and are asked to provide signed consent to agree or disagree to be communicated with in this manner via our Patient Information Form.

It is acknowledged by the practice that consent is implied if the patient initiates electronic communication with the practice.

 

The practice may use this mode of communication:

  • to send reminders for a scheduled appointment.

  • when the patient needs to make an appointment to review a test result.

  • as a reminder that a generic preventative screening test (for example, flu vaccine, skin-check, cervical screening) is due.

 

Further information will state that the practice:

  • cannot guarantee confidentiality of information transferred via email.

  • will comply with the Australian Privacy Principles and the Commonwealth Amendment (Private Sector) Act 2001.

  • communications will not contain sensitive information, due to the risk of confidential information being accessed inadvertently or intentionally by a third party.

  • communications will not contain results that only the general practitioner should be divulging in a follow-up appointment, i.e. abnormal results, education concerning a new diagnosis, etc.

 

Patients will be advised through the consent form, by automated email reply and via our website that:

 - Emails are not routinely monitored

 - Patients should not use email to contact the practice:

  • In an emergency

  • To book or cancel an appointment (unless they are doing so from overseas)

  • To request scripts or referrals.

 

Our practice email account for patients and stakeholders for non-urgent communication with our practice is
reception@jamiesonmedical.com.au

 

This email account will be routinely checked throughout the business day by our receptionist. The email message will then be forwarded to the appropriate team member for response.